Shipping policy

SHIPPING POLICY

Last updated: September 14, 2026

ORDER PROCESSING

Our cookies are baked and prepared fresh. Please allow 1–3 business days for your order to be processed before shipment. Business days do not include weekends or holidays.

To protect freshness and reduce weekend delays, orders may be scheduled to ship Monday through Wednesday. Orders placed later in the week may ship the following Monday.

SHIPPING DESTINATIONS

We currently ship within the United States to addresses served by our available carriers.

SHIPPING METHODS AND COSTS

Shipping costs are calculated at checkout based on the delivery address, package dimensions, and total order weight.

Available shipping methods may include:

• USPS Priority Mail: estimated delivery within 2–3 business days.

• FedEx 2Day: estimated delivery within 2 business days.

Delivery times begin after the carrier receives the package. These timeframes are estimates and are not guaranteed. Weekends, holidays, weather conditions, carrier disruptions, and other circumstances outside our control may cause delays.

FedEx cannot deliver to P.O. Boxes. Customers using a P.O. Box must select an eligible USPS service.

TRACKING INFORMATION

Once your order ships, you will receive an email containing your tracking information. Please allow up to 24 hours for tracking updates to appear.

SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before completing your order.

Address correction requests must be emailed to ooeygooey.mia@gmail.com as soon as possible. We cannot guarantee changes after an order has entered production or been shipped.

If a package is returned because of an incorrect or incomplete address, the customer may be responsible for additional shipping charges before the order can be reshipped.

DELIVERY AND CARRIER DELAYS

Ooey Gooey is not responsible for delays caused by the shipping carrier, weather, holidays, incorrect addresses, or other circumstances outside our control.

If your tracking information shows that the package was delivered but you cannot locate it, please check with household members, neighbors, and the carrier before contacting us.

WARM WEATHER AND PRODUCT APPEARANCE

Our cookies may contain chocolate, fillings, or toppings that can soften or change appearance during warm-weather transportation. We package every order carefully; however, we cannot control the temperature or handling of a package after it leaves our possession.

Temperature-related softening or minor changes in appearance do not necessarily mean the product is damaged. Please bring the package inside promptly after delivery and follow the storage and reheating instructions included with your order.

DAMAGED, INCORRECT, OR MISSING ITEMS

If your order arrives damaged or contains an incorrect or missing item, contact us within 48 hours of delivery at ooeygooey.mia@gmail.com.

Please include your order number and clear photographs of the shipping box, shipping label, packaging, and affected items. We will review the information and determine the appropriate resolution.

For questions regarding shipping or an existing order, contact us at:

Ooey Gooey LLC

ooeygooey.mia@gmail.com