Refund policy

RETURN, REFUND & CANCELLATION POLICY

Freshly Baked Food Products

Because our products are freshly baked food items intended for consumption, all sales are final. For food safety reasons, we do not accept returns or exchanges, and customers should not mail food products back to us.

Order Cancellations and Changes

Requests to cancel or modify an order, including changes to the shipping address or cookie selections, must be submitted within two hours of purchase. We cannot guarantee cancellations or changes after preparation or order processing has begun. Orders that have already shipped cannot be canceled.

Damaged, Incorrect, or Missing Items

If your order arrives substantially damaged, contains an incorrect product, or is missing an item, please contact us through our Contact page within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the shipping box, shipping label, packaging, and affected products

Please keep all original packaging until the claim has been reviewed. Depending on the circumstances, we may provide a replacement, store credit, partial refund, or full refund. Do not consume any product that appears contaminated, tampered with, or otherwise unsafe.

Shipping Delays and Delivery Issues

Delivery dates shown at checkout are estimates provided by the shipping carrier and are not guaranteed. Delays may occur because of weather, holidays, carrier disruptions, or incorrect or incomplete delivery information.

If tracking shows that your order is significantly delayed, lost, or delivered but you cannot locate it, please contact the carrier and notify us promptly so we can assist with the investigation. If a carrier delay materially affects the condition or quality of the products, contact us within 48 hours of delivery and we will review the situation.

Temperature and Appearance

Chocolate, fillings, and toppings may soften or shift during transportation, particularly during warm weather. Minor cosmetic changes that do not affect the quality or safety of the product are not considered substantial damage. If the product arrives in an unusable condition, please contact us within 48 hours and include photographs.

Approved Refunds

If a refund is approved, it will be issued to the original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

Contact

For questions regarding an order, cancellation, damaged product, or refund request, please contact Ooey Gooey LLC through the Contact page on our website.